Inbound Call Center
The inbound call center is a department where calls are received by the executives of a brand or an organization. The customers make a call either to make an order or to register a complaint. Sometimes, the motive of the call is just to receive the information of a service/product.
Whenever a customer calls a company, s/he does not prefer talking to a machine or someone with poor communication skills. This is where the inbound services of Doxify Solutions take the stage. Our inbound call center solutions have been used by retail stores, online shopping sites, insurance companies, healthcare companies, and several industries.
Inbound call center services offered by us
We offer a range of inbound call center solutions, which include:
- Customer support: Our customer support experts make sure that whenever your customer makes a contact with the company, s/he is delighted with the quality of resolution.
- Phone answering: We have a team of experts that answer every call in the most professional manner possible.
- Inquiry handling: As a part of this service, accurate and precise information is delivered to the customers by our inquiry handling experts
- Technical Help desk: Our help desk experts quickly and easily absorb technical knowledge related to a project. They are capable of explaining the technical information in such a manner that even a layman understands it completely.